

- Assisted the directors in the opening of the Brighton and Salisbury branches
- Led a team of 40 to achieve 'best restaurant' award in 2008 and won a trip to Brazil
- Consistently high achiever in customer satisfaction with an average audited result of over 92% over 4 years. Second out of 70 in 2008
- Exceeded sales budget for 2008 by 25% which brought total revenue to over 1.5m
- Fully responsible for recruitment, training, motivating the team and ensuring all paperwork is to a high standard and on time
- Promoting and organising private hire of hotel facilities, including corporate events, conferences and wedding receptions
- Management of catering facilities and a team of fifteen staff
- Business development, sales and customer services
- Marketing, training, recruiting, product design
- Involved in full development of business and sustaining high standards
- Responsible for quality and delivery of core product for 20k a week branch