Contact| Print| Save| Share

Picture

Nina Noon
234 Rooknest Street
Cheltenham
GL52 7YG 

  • Languages
    Polish
    Basic
    Spanish
    Fluent
  • Membership
    Chartered Institute of Personnel Development
    Member of Chartered Institute of Personnel Development
    May 2001-To Date
    Institute of Leadership and Management
    Member of Institute of Leadership and Management
    Nov 2008-To Date
  • References

    References on Request
    Mr Peter Boss
    Senior Divisional Manager
    01567 787878
    Mid South West Ambulance Service
    email reference
    MSWAS
    Joint Service Building
    Warminster
  • Awards
    Total Quality Management Train the Trainer
    Nov 2005
    Total Quality Management Trainer
    Oct 2005
    Total Quality Management Level 2
    Aug 2005
    Total Quality Management Level 1
    Jun 2005
    Staff Motivation
    Oct 2003
    Advanced Medical Emergency Talkthrough
    Mar 2001
    RSA IT Literacy
    Jun 1999
    Advanced Emergency Medical Despatcher
    Nov 1998
    Ambulance Despatch Process
    Oct 1997
  • Summary
    A graduate of psychology and communication studies, with varied experience and skills including, people, financial and system management, training, human resources, process development, change management, project management and IT.

    I am self motivated, target orientated, work well in a team and approach all tasks with enthusiasm and tenacity. I am able to communicate effectively at all levels. I thrive under pressure and I enjoy the challenge of meeting business goals.
  • Employment
    SigWav Communications
    South Wembury
    10th Sep 2007 - To Date

    Business Development Manager

    Changed career to work with a telecommunications company supplying all types of voice radio to public emergency services.

    Manage a staff of 34 including 8 regional managers, 6 office based managers, 6 technical specifiers and 14 sales and marketing staff.

    Increased average sales by 22% since starting this was largely brought about by my understanding of how emergency service control rooms operate and the problems of radio technology and its effect on the service.

    Responsible for project managing implementation of all new installations and subsequent support as well as visiting customers on a regular basis to help ensure a dynamic partnership is developed and maintained

    NHS
    Bristol
    26th May 2002 - Aug 2007

    Divisional Manager

    Promoted to divisional manager at Bristol when cureent manager retired.
    Responsible for a staff of 31 including 3 senior managers and 5 line managers.

    Reportedt o the CEO.

    Formulated an intercounty liaison system to help improve the cross-county resource optimisation and synergy.

    Carried out the role of first line IT support for critical and serious IT problems until IT staff attended site.

    - Developed IT training and trouble shooting for control room operators.

    Developed local communications system outage recovery process. This was adopted by surrounding counties and improved further by IT and other senior ambulance service staff then rolled out to all other UK control rooms.

    NHS
    Leicestershire
    8th Sep 2000 - May 2002

    Ambulance Service Control Room Manager

    Managed the control room with a staff of 12.

    Developed quality measures for all pivotal and critical control room activities relating to the response to emergency calls.

    Divisional responsibility for implementation of system and process additions and changes initiated by the NHS. Managed a team of 3.

    NHS London Ambulance Service
    London
    24th Aug 1997 - Sep 2000

    Emergency Medical Despatcher ( Initially Post Graduate Internship)

    Responding to 999 calls and despatching emergency resources including paramedics, air ambulance and doctors to incidents via telephone or radio communications.

    Giving life sustaining advice to the caller ,whilst help on its way, including cardio pulmonary resuscitation, childbirth, serious injuries, unconsciousness and other life threatening problems.

    Providing induction training for new members of control room staff.

    Liaising with police, fire and rescue, doctors, hospitals and others and co-ordinating activities.

    Playing key role in helping co-ordinate ambulance response to major incidents, for example the tragedy of the Soho bombing, the Southall train crash and a twenty storey high crane collapse at Canary Wharf.

    Received training coaching and mentoring for management role.

    Designed improved emergency call processing system and was part of the implementation management team. The system improved call response by between 15% - 20% resulting in average ambulance arrival time being reduced to 8mins. This along with other similar initiatives elsewhere in the UK formed the basis for network wide improvements affecting the whole UK ambulance service.

  • Education
    London University
    Sep 1993 - Jun 1996
    London, UK
    BA Hons Psychology and Communication Studies
    BA Hons 2.2 Psychology and Communication Studies
    Cheltenham Sixth Form Centre
    Sep 1991 - May 1993
    Cheltenham, UK
    'A' Level
    Geography (A) Sociology (C) English Literature (B)
    Timbercombe School
    Sep 1985 - Jul 1991
    Cheltenham, UK
    GCSE
    English, Physics, Geography, Chemistry, English Literature, Maths, Home Economics, Spanish, Psychology, Sociology
  • Interests
    Keeping Fit, Kick Boxing, Horse Riding, Reading, Music.